Operations Specialist (m/f/d)

Operations Specialist (m/f/d)

E.ON Drive Infrastructure GmbH

E.ON Drive Infrastructure (EDRI) is a pan-European market leading charge point operator owned by the E.ON group. EDRI builds, owns, and operates public charging infrastructure for all types of electric vehicles. The company purpose is to build a sustainable world, by providing charging for everyone, everywhere. The team currently employs more than 200 people and operates more than 9.000 public charging points across 11 European countries: Austria, Czech Republic, Denmark, Germany, Hungary, Italy, Netherlands, Poland, Romania, Sweden, and the United Kingdom. Together with location partners EDRI will expand its network by installing 1,000 additional high power charging points per year.

Operations Specialist (m/f/d)

Location: Essen, North Rhine-Westphalia, Germany

Job description

Your mission

Coordinate daily operational activities across field technicians, suppliers, and internal stakeholders to ensure the reliable operation of our charging infrastructure

Plan and manage maintenance, installation, and service activities, ensuring timely execution and high quality standards

Monitor the performance of EV charging and energy assets and support troubleshooting activities when issues arise

Collaborate closely with external vendors and service providers to maintain efficient operations and asset availability

Support customer inquiries and coordinate issue escalation processes to deliver an excellent service experience

Analyze operational data, track performance indicators, and contribute to continuous process improvements

Maintain accurate documentation, operational reports, and compliance-related records

Conduct site visits and support retrofit or optimization activities across the charging network

Help ensure operational excellence by managing spare parts availability and supporting day-to-day operational processes

Your profile

Degree in Electrical Engineering, Information Technology, or a comparable technical field

First professional experience in operations, field service, e-mobility, energy, or a related technical environment

Strong interest in EV charging infrastructure, energy systems, and innovative technologies

Solid analytical mindset with the ability to understand and solve technical challenges

Experience working with monitoring tools and operational data; basic SQL knowledge is a plus

Proficiency in Microsoft Office; experience with Power BI, Databricks, Retool, or similar tools is an advantage

Fluent in Italian and confident communication skills in English

Proactive, reliable, and solution-oriented way of working with a strong sense of ownership

Excellent communication and coordination skills, with the ability to collaborate across multiple stakeholders

Why us?

People take centre stage: Become part of a dynamic, ambitious and agile team that develops solutions for the eMobility market and be part of our EDRI events or the next after-work event

With us, you get the best of both worlds - 100% start-up with the support of a large company

The freedom you need: We offer you hybrid working with flexible working hours

Workation: Enjoy the flexibility to work temporarily from abroad – within the EU

You will receive a competitive salary with a performance-related bonus

A company pension scheme is of course also one of the benefits with us

Sustainable learning opportunities: We support you with a training budget of 5,000 euros per year

You get everything you need to get started: onboarding with welcome gifts and top hardware