Team Lead Customer & Contract Operations (f/m/x)

Team Lead Customer & Contract Operations (f/m/x)

3.23.2 von 5 Sternen

Berlin

Stellenbeschreibung

Anstellungsart

Vollzeit

Arbeitsort

Berlin

Leistungen

Aus der vollständigen Stellenbeschreibung

Firmenevents

Vollständige Stellenbeschreibung

Our goal is to have a solar system on every roof, a storage unit in every house, and an electric car in every garage. Enpal makes this possible with an integrated total solution for decentralized energy—from solar systems and battery storage to wall boxes, smart meters, and heat pumps. At the heart of it all is our AI-powered platform Enpal.One+, which intelligently connects thousands of systems and efficiently optimizes electricity procurement and feed-in on the energy market.

Are you ready for solutions that are more than just a promise and bring real quality of life to thousands of households every day? What you create at Enpal will deliver clean electricity tomorrow and bring about lasting change in how we use energy.

What youll do

As Team Lead Customer & Contract Operations (f/m/x), you will guide and develop our Contract Operations team while owning the operational direction of our contract lifecycle processes. You will drive excellence, shape workflows, and ensure smooth, compliant, and customer‑centric operations. Your leadership will directly contribute to efficiency, quality, and customer satisfaction.

Lead, mentor, and develop a high‑performing team of contract operations specialists, fostering a culture of ownership, growth, and continuous improvement.

Oversee and continuously enhance all contract‑related processes across the full lifecycle, ensuring reliability, scalability, and operational excellence.

Design and refine workflows and operating standards that improve efficiency, reduce complexity, and elevate the overall customer experience.

Drive improvement initiatives and operational projects that modernize contract operations and advance our strategic goals.

Monitor key performance indicators, derive insights, and translate findings into clear actions to improve team and process performance.

Collaborate closely with Legal, Customer Care, Portfolio Management, Product, Tech, and Technical Support to ensure seamless alignment and execution across all touchpoints.

Ensure adherence to regulatory requirements, contractual obligations, and internal policies, maintaining a high standard of operational integrity.

What youll bring

Several years of experience in customer operations, business operations, or similar functions, ideally in fast‑paced or high‑growth environments.

Proven experience in leading and developing teams, with a focus on empowerment, clarity, and performance.

Strong analytical and process‑optimization skills, with the ability to transform complexity into structured, efficient workflows - AI knowledge is a plus

Pragmatic, hands‑on, and solution‑oriented approach to leadership and operations.

Excellent communication and interpersonal skills, capable of influencing stakeholders across the organization.

Proficiency in MS Office and familiarity with CRM or ERP systems.

German C1/C2 and strong command of English.

Are you interested even if you dont meet all the requirements? Apply anyway! We look forward to discovering your potential—regardless of whether your experience meets every single requirement.

What we offer

Work at Germanys first green unicorn - Play an active role in shaping the solar energy transition.

The sun shines all over the world - At Enpal, youll work with a highly motivated, diverse team of over 65 nationalities.